# Refund & Cancellation Policy

At Same Day Appliance Care, customer satisfaction is important to us. Please review our refund and cancellation policy carefully.

## Appointment Cancellations & Rescheduling

Customers may cancel or reschedule appointments by contacting us before the scheduled service time. Same-day cancellations or missed appointments may be subject to a cancellation fee.

## Non-Refundable Fees

Diagnostic and service call fees are non-refundable once a technician has arrived and completed the inspection or diagnosis.

## Refund Eligibility

Refunds for repairs or replacement parts will only be considered if:

* The issue was not resolved due to our workmanship.
* The approved repair was not completed.
* A duplicate charge occurred.

## Refund Requests

All refund requests must be submitted within seven (7) days of the service date.

Approved refunds will be processed to the original payment method within 5–10 business days.

## Parts & Special Orders

Parts ordered specifically for a customer may be non-refundable once purchased or installed unless covered under warranty.

## Warranty Service Visits

If a return visit is required under warranty, we will schedule a technician at no additional labor charge for the covered repair issue.

## Refund Denial

Same Day Appliance Care reserves the right to deny refund requests involving:

* Appliance misuse
* Unrelated appliance failures
* Tampering or unauthorized repairs
* Customer-caused damage after service completion